Requirements of the Business (BUS) 230, UNCG Course

• Complete a total of eight (8) reports on the topics below. You are to follow these report requirements:
  • Each report must be at least two (2) pages in length, in 12-point font,
    1 and ½ line spacing, 1 inch margins (top, bottom, left and right) and no bold text.
  • Do not repeat a topic. (You may only write on a specific topic one time.)
  • Include your name, course number, report number, and the title of the topic you selected when submitting each assignment.

o First Report. You will write your first report on this topic:

Arrival Experience

Here are some ideas that will aid you in writing the report: Describe your arrival process. What worked well and what would you change? In what apartment complex are you living? Describe your roommates. Where will you be working, in what park or resort? What is your role? What work will you be doing? What have you learned about Disney so far? During your first few days at Disney, what information did you wish you knew, but you could not obtain?

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o The remaining seven (7) written reports. Select seven of the following topics and prepare a report to submit following the timetable provided in the last section of this Welcome Packet. If you think there is overlap from one topic to another, ask for clarification.

Give Kids the World VoluntEAR Activity

Participate in the volunteer activity and write a reflection on your experience. You have an opportunity to VoluntEAR at Give Kids the World Village. You must sign up in advance and meet at the announced transportation site in order to travel to the resort area with other volunteers. Give Kids the World is a nonprofit organization that works to fulfill the wishes of children from around the world who have life-threatening illnesses. Children and their families are able to experience a memorable, joyful, and cost-free visit to central Florida attractions, including Walt Disney World Resorts.

Understanding Your Workplace

• Where do you work and in what park or resort? How do you interact with guests and coworkers every day? Describe the “Disney Look” and how it applies in your workplace. What is it like working for the Disney Company?
• What is the corporate culture of your workplace? Describe the environment of the company as a whole. Who are its customers? What is its purpose? How is day-to-day business conducted?
• What are some of the policies of your employer? How do the policies relate to the corporate culture of your workplace?

Understanding Your Role

• What is your role? What are the jobs that you can perform in your role? What are other roles in your workplace for your coworkers? How is your role part of the bigger Disney picture?
• What is your job description? In addition to the job title, describe your responsibilities where you are employed.
• What are some other jobs at Disney? Are the jobs different from your specific workplace? Describe three other positions; i.e., your leader, coordinator, or someone with whom you work whose job differs from yours.
• How do all jobs relate to the mission of the company?

Going the "Extra Mile"

• What does Disney do to reward/recognize a cast member who goes above and beyond in performance in one’s role?
• What does it take to earn this recognition?
• What characteristics do cast members possess who earn this award?

Developing Self-Confidence

• How have you gained a better self-understanding and developed more self-confidence? Provide examples.
• What opportunities or experiences have caused you to become more independent?

Identifying Strengths and Weaknesses

• What have you learned about your own strengths and weaknesses from the Disney experience?
• How have you grown? What situations have been learning experiences for you?
• What do you see as Disney’s strengths and weaknesses?
• Based on this knowledge, would you consider pursuing a career with this type of company? Why or why not?

Working with Others

• What cultural differences have you experienced with guests and coworkers? What have you done to learn how to better understand cultural differences?
• What communication difficulties have you experienced? Why do you think they occurred? Were they resolved? How were they resolved? If not, why not?
• What kind of training does your company provide for assisting employees in multi-cultural situations?

Handling Conflict/Solving Problems

• What are some problems that you have experienced with guests, your coworkers, or your leader?
• Why do you feel these problems occurred?
• How did you handle the situation(s)?
• What can you do to avoid these kinds of problems in the future?

Implementing Creativity in the Workplace

• In what ways can you be creative in your workplace?
• What liberties are you given to be creative when interacting with guests? How can you put your own personal touch to your job? Give examples.
• What are some examples of when your creativity has created magical moments for guests?
• Are there ways to show your individuality and, at the same time, express your ideas to the decision-makers?
• Have you been able to have an idea implemented?

Building Networks

• What have you learned from people other than those in your workplace? What do you know about what it is like to have a career at Disney? If you could pick, where would like to have a career with Disney or a company like Disney?
• Are there opportunities for advancement for interns? Describe a career path for someone with your background.
• Who are the key people in making advancement decisions?
• If you were seeking advancement within this company, how would you begin the process? Map out a job search/career path for your “ideal” job.

Dealing with Ethical Situations

• Have you experienced any situation where your personal values were challenged?
• How does the Disney Company deal with people (cast members or guests) who conflict with the values of the organization?
• Is there a way to compromise or professionally handle ethical conflicts without sacrificing your personal values?

Motivating Yourself and Others

• Each internship has peaks and valleys. How have you motivated yourself to continue in this program even when situations were difficult?
• How have you helped motivate others to keep a positive outlook when they were experiencing a difficult situation?
• Often in a workplace there are people who are negative about their jobs/roles. If applicable, how have you handled this outside negativity? If no negativity exists, what are the positive forces that prevent negativity?

Impacting the Environment

• What does Disney do to help conserve and protect the environment? What activities does your workplace do to help with conservation?
• Are there state or federal environmental regulations which the company must follow in its business practices? Describe.
• Explain how you play a part in the conservation efforts of the company.

Choosing Your Own Topic
(This topic provides you with the opportunity to explore an area important to your major and/or significant experience that has had a profound effect on you).

• Write about a specific, significant experience that you have had. What made this experience so significant? What did you learn and has it helped you to handle future situations?
• Select a topic that is unique to your internship experience and your major. Develop two to three questions pertaining to your topic. Then look for answers and insights from yourself, your roommates, coworkers, leaders, the literature, etc.