TRAINING

Training -- Being able to instruct others, individually or in groups, on how to perform work processes.

Some jobs require individuals who can teach new workers how to use machines, complete forms, etc. Training can take place in a classroom setting or it can be on the job on an individual basis. This Dimension focuses on the ability to communicate technical information effectively.

Key Behaviors:

• Explains job to others with ease.

• Learns from the work of others.

• Gives constructive feedback.

• Uses language appropriate to the education/experience of the participants.

• Uses active listening techniques to check for understanding.

• Presents information in a clearly understood manner.

• Checks often for participants' understanding.

• Uses examples to make points.

• Allows employee to try new behaviors without penalty.

Key Words -- stand-up delivery, coaching, feedback, modeling

Dictionary of Dimensions - Table of Contents

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