LEADERSHIP/INFLUENCE

Leadership/Influence -- Using proper interpersonal styles and methods to guide individuals or groups to accomplish a task. Maintaining group cohesiveness and cooperation; helping group process and gaining agreement/commitment to ideas, plans, or courses of action.

Supervisors must be able to influence and be influenced by others. In doing so they must accurately assess the skills, feelings, concerns, and needs of others. They must explain government policies, procedures, and objectives. They must model the enthusiasm, hard- working attitude, competence, and commitment to quality and growth that they expect from others.

With their own staff or groups, they must be able to build a cohesive and cooperative team while, at the same time, honestly confronting issues that occur at all levels of the organization.

Key Behaviors:

• Seeks information.

• Asks for help in solving problems.

• Communicates a vision of challenging goals, growth, and progress.

• Models commitment, energy, and interaction.

• Builds trust and unity.

• Honors commitments.

• Provides direction.

• Sets measurable and achievable Results Expectations.

• Provides feedback and coaches to improve performance.

• Shares his or her own feelings or issues to develop trust.

• Gains others' understanding and commitment to courses of action.

• Checks for understanding.

• Maintains and enhances others' self-esteem.

• Acknowledges concerns of others and responds with empathy.

Key Words -- guide, encourage, support, seek, disclose, develop suggestions/ideas, check understanding, summarize, gain commitment, clarify, give feedback, trust, rapport, sensitivity, persuade, flexibility

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