RESILIENCE

Resilience -- Handling disappointment and/or rejection while still working well.

Some jobs require people who can maintain motivation and professional standards despite long periods of disappointment, rejection of a point of view, or failure of a major project. This is particularly important in health and human services and regulatory jobs.

Key Behaviors:

• Continues to seek improvements to a building despite lack of funding.

• Continues to seek improvements in processing work load despite reduced workforce.

• Handles calls from irate citizens without losing patience.

• Continues to fix equipment that often breaks down.

• Stays effective with uncooperative people.

• Maintains positive outlook in difficult situations.

• Continues services and assistance without becoming bogged down.

• Remains motivated when technical decisions are overruled.

Key Words -- bounce back, cheerful, pragmatic, optimistic, bogged down

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