WRITTEN COMMUNICATION

Written Communication -- Clear expression of ideas in writing; includes grammar, organization, and structure.

Varying levels of writing skills are required for different jobs. The ability to convey ideas is important. The extent to which proper grammar and form are important depends on both the job and the method of communication.

Key Behaviors:

• Uses correct grammar, spelling, and punctuation.

• Expresses ideas so that the reader can understand.

• Organizes communication logically.

• Adjusts the style, format, and content of communication to the level of the reader.

• Presents data accurately to support conclusions and recommendations.

• Knows when written communication should be used rather than oral communication.

• Sends communication to the appropriate parties.

• Asks for help from others in reviewing important documents.

Key Words -- reports, letter writing, composition, grammar

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