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Department of Information Systems and Operations Management
479 Bryan Building

Major Information


Gerald L. Hershey, Professor and Head of Department

Professors Grill, Weeks (Dean); Associate Professors Eatman, Ehrhardt, Taube; Adjunct Associate Professors Cheng, Grandon; Assistant Professors Amoako-Gyampah, Balthazard, Gargeya, Herschel, Koh, Steiger; Lecturers Cantrell, Lockley

Programs offered by the department include study of computer technology and automation applied to information systems, production-manufacturing systems, office systems and management decision making. Career opportunities are excellent for quality graduates of any of the three concentrations. All students in departmental programs gain extensive experience using microcomputers and contemporary applications software.

The department assists professional student development, participates in the Schoolís internship program, and assists students with career planning and placement. Students with appropriate academic records are encouraged to seek an internship as juniors or seniors. The programs in Management Information Systems and Office Systems Administration closely follow the national curriculum models of DPMA and OSRA.

Information Systems and Operations Management Major
(Bachelor of Science)


1. Formal admission to the Department of Information Systems and Operations Management, including the following:
a. Successful completion of ACC 201, 202; ECO 201, 202, 250; and MAT 120 or 191
b. Grade of B- or higher in ISM 110 and C or higher in ISM 210 and 280
c. A cumulative GPA of at least 2.0
2. 122 semester hours
3. At least 50 percent of the business credit hours required for the degree must be earned at UNCG


Information Systems
Office Systems Administration
Operations Management

All-University Liberal Education Requirements (AULER) (45 hours)

All students in this program must meet AULER requirements. Specific area requirements are indicated below: Semester Hours

1. Analytic and Evaluative Studies (AE) 3
2. British or American Literature (BL) 3
3. Fine Arts (FA) 3
4. Historical Perspectives on Western Culture (HP) 3
5. Mathematics (MT) 3
Required: MAT 120 or 191
6. Natural Science (NS) 6
7. Non-Western Studies (NW) 3
8. Reasoning and Discourse (RD) 6
Required: ENG 101 or FMS 103 or RCO 101, and CST 341
9. Social and Behavioral Sciences (SB) 6
Required: ECO 201, 202
10. World Literature (WL) 3
11. AULER Electives (EL) 6

See pp. 63-66 for a detailed listing of the complete AULER area requirements and courses meeting those requirements.

Major and Related Area Requirements For All Concentrations

1. ISM 110, 210, 280, 351, 360
2. Related areas: ACC 201, 202; CST 341; ECO 201, 202, 250; FIN 315; MGT 309, 312, 330, 491; MKT 320

Information Systems Concentration

1. Required: ISM 240, 310, 315, 316, 317, 452, 475
2. Six hours of electives from: ISM 303, 304, 305, 325, 492, or approved CSC courses

Office Systems Administration Concentration

1. Required: ISM 240, 303 or 304, 305, 315, 325, 472, 475
2. Two to four hours of electives from: ISM 310, 316, 317, 325, 492 or MGT 317

Operations Management Concentration

1. Required: ISM 303, 304, 462
2. Twelve credit hours from: ISM 240, ISM courses numbered 300 or above; MGT 301, 314, 315, 317; MKT 426; or ACC 430


Electives sufficient to complete 122 total semester hours required for the degree. At least 13 hours of the free electives must be taken in courses outside business and economics.


For Undergraduates

110 Business Computing I (3:3). - Open to freshmen and other students seeking an introduction to computer usage.

Introduction to computer hardware, software and microcomputer applications including electronic mail, word processing, graphics, spreadsheets, and network functions.

210 Business Computing II (3:3). Pr. grade of B- or higher in 110 or consent of instructor.

Advanced techniques in the use of microcomputer applications, including desktop publishing, spreadsheets, database systems, and linkages between applications. Students study how end user applications are managed and contribute to business.

230 Quantitative Business Analysis (3:3). Pr. MAT 120 or 191 and coreq. ECO 250.

Survey of the current management science techniques for business and economic decision making. Topics covered include decision making under risk, decision making under uncertainty, linear programming, waiting line theory, network models, and simulation.

240 COBOL Programming I (3:3). Pr. 110.

Introduction to the use of COBOL language as a tool for solving business-related problems. Emphasis on problem analysis and structured programming techniques.

280 Business Processes and Information Technology (3:3). Pr. 110, ECO 201, ACC 201.

The nature of business processes and basic information technology. Examination of the use of information technology to support business processes. Includes a review of the development and management of information technology.

303 Total Quality Management (3:3). Pr. admission to program of study within the Bryan School or other professional program approved by the School.

Introduction to the concepts, principles, and practices of managing quality in organizations. Topics covered include perspectives on quality, importance of a customer focus, continuous improvement, employee involvement, and quality tools.

304 Managing and Organizing Projects (3:3). Pr. Admission to program of study within Bryan School or other professional program approved by the School.

An introduction to modern methods for defining, planning, managing, and controlling large projects. Computer software and network modeling are used to support the efficient scheduling of interdependent activities.

305 Office Systems Analysis and Design (3:3). Pr. admission to the Department.

Approaches and tools used in analysis and design of office and end-user systems. Development of techniques for analyzing unstructured systems and assessing office productivity. (FA)

310 COBOL Programming II (3:3). Pr. admission to program or other approved program; grade of B- or higher in 240.

Advanced study of structured COBOL programming. Multiple dimensioned tables, multiple file handling, indexed and direct file access for business applications.

315 Database Systems Theory (1:1). Pr. 240 and admission to Department.

Study of the concept of database management systems and alternative logical systems of data management. Overview of available systems and industry trends.

316 Structured Query Language (1:1). Pr. 315 and admission to Department.

Study of the SQL language and its use in query, reporting, and maintenance activities.

317 Database Systems Design (1:1). Pr. 316 and admission to Department.

Design of database systems. Emphasis on the development of multiple table database systems to solve specific organizational needs and practical problems in the development and evolution of an actual database.

325 Topics in Applications Development (1-3). Pr. admission to the Department or consent of instructor. ï May be repeated for credit when topic varies.

Study of specific application development environments and development tools to support business application development.

351 Systems and Process Analysis (3:3). Pr. admission to Department.

Focuses on systems and process concepts such as automation boundaries, feasibility assessments, performance measures, information modelling, process reengineering, quality, and value added. Course emphasizes analysis methodologies.

360 Operations Management (3:3). Pr. admission to program of study within the Bryan School or other professional program approved by the School.

Survey of the operations functions of organizations with emphasis on design and control decisions. Qualitative and quantitative problem-solving methods used to enhance managerial competence in the operations functions.

361 Assembler Programming (3:3). Pr. 240.

Examination and utilization of assembly language with an emphasis on understanding how a one-for-one machine language operates.

452 Design of Management Information Systems (3:3). Pr. admission to program or other approved program; 317, 351, and grade of C or better in 310.

Development of cost effective computer-based systems to produce information needed for managerial decision making as specified in the information analysis phase.

461 Production Management Controls (3:3). Pr. 360.

Analysis of development, execution, and control of an operating plan for an organization, including discussions of material and capacity control, quality control, and Japanese techniques. Cases and a term paper/project.

462 Distribution and Materials Management (3:3). Pr. grade of C or better in 360 and admission to Department or other approved program.

Roles of distribution and materials management in the management of operations. Topics include inventory management, materials requirement planning, distribution management, purchasing, and logistics management. (FA)

463 Production/Operations Management Simulation (3:3). Pr. 360.

Seminar simulating operation of a complex business enterprise. Student teams operate competing firms in an industrial environment simulated by a computer.

472 Advanced Office Systems (3:3). Pr. admission to program or other approved program; 351 and grade of C or better in 305.

Study of advanced topics in office systems and office automation. In-depth analysis of selected issues. May involve field-based research. (SP)

475 Telecommunications Management (3:3). Pr. 351 and admission to Department.

Telecommunications technology and the use of that technology in business. Coverage of voice, data, and video communications and LANs and WANs. Emphasis on the delivery and management of telecommunications services.

492 Advanced Topics in Business Information Systems (3:3). Pr. 351 and senior standing.

Advanced study of topics of interest to those in Information Systems. Group discussions and study emphasized.

493 Honors Work (3-6). See prerequisites under Honors Program, XXX 493 (p. 379).

498 Independent Study (1 to 3). Pr. consent of instructor, senior standing and approval of written plan of study prior to registration.

Individual study of issues or problems in information systems and/or operations management. Student must arrange time and course requirements with instructor prior to registration.

499 Problems in Information Systems and Operations Management (3:3). Pr. consent of instructor. - May be repeated for credit with approval of Department Head.

Independent study and research with class discussion covering a topic or group of related topics of current interest in information systems and/or operations management.

For Graduate Students Only

613 Directed Studies in Information Systems and Operations Management (1 to 3).

649 Topics in Operations Research (3:3).

656 The Computer As a Research Instrument (3:3).

657 Decision Support Systems (3:3).

659 Seminar in Management Information Systems (3:3).

800 Graduate Registration (0).


Contact: University Registrar's Office
Registrar, UNCG, PO Box 26170, Greensboro, NC 27402-6170 (336) 334-5946

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