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Department of Information Systems and
Operations Management (ISM)

Bryan School of Business & Economics

479 Bryan Building
(336) 334-5666

Admission and Repeat Policies | Honors in Information Systems and Operations Management | Information Systems and Operations Management Courses (ISM) | Information Systems and Operations Management Major | Mission Statement


Gerald L. Hershey, Professor and Head of Department

Professor Ehrhardt, Weeks (Dean); Associate Professors Amoako-Gyampah, Eatman, Gargeya, Herschel, Steiger, Taube; Adjunct Associate Professor Grandon; Assistant Professors Lundin, Nemati; Lecturers Cantrell, Kauber, Knapp, Lockley

Mission Statement

Our mission is to integrate quality instruction in information systems and operations management with relevant research and professional services. This integration will help students develop an appropriate background and critical skills needed to function effectively in a global, technology-driven environment. We strive to fulfill this mission as an integral part of the Bryan School of Business and Economics and in support of its mission and purposes. Our chief goal is to provide top-tier information systems and operations management programs in North Carolina as assessed by employers of our graduates.

Programs offered by the department include study of information technology and process analysis applied to business operations and management decision making. Career opportunities are excellent for quality graduates of either of the concentrations. All students in departmental programs gain extensive experience using networked computer systems and contemporary applications software.

The department assists professional student development, participates in the School's internship program, and assists students with career planning and placement. Students with appropriate academic records are encouraged to seek an internship as juniors or seniors.

Admission and Repeat Policies

Admission to the ISOM Department requires a minimum cumulative GPA of 2.5 with at least six credit hours earned in ISOM courses at UNCG. A 2.5 GPA must be maintained and course prerequisites must be followed to enroll in restricted ISM courses.

Requirements in future years may be higher or lower depending upon departmental capacity and student demand. If enrollments threaten program quality, students' registration in upper level courses will be based upon their cumulative GPAs. Information about current ISM admission requirements and policies is available in Rooms 479 and 232 in the Bryan Building.

Students may enroll in a specific ISM course (i.e. ISM 240) a maximum of two times.

Information Systems and Operations Management Major
Degree: Bachelor of Science

Required: 122 semester hours, to include at least 36 hours at or above the 300 course level
Available Concentrations & AOS Codes:

Information Systems, U313
Operations and Systems Management, U330


  1. Formal admission to the Department of Information Systems and Operations Management, including the following:
a. Successful completion of ACC 201, 202; ECO 201, 202, 250; and MAT 120 or 191
b. Grade of B- or higher in ISM 110 and 210, and C or higher in ISM 280
c. A cumulative GPA of at least 2.5
  1. For IS concentration: grades of B- or better in ISM 240, and C or better in ISM 301, 310 and 318
    For OSM concentration: grades of C+ or better in ISM 301 and 360, and B- or better in ISM 306 and 402.
  2. 122 semester hours
  3. At least 50 percent of the business credit hours required for the degree must be earned at UNCG

All-University Liberal Education Requirements (AULER) (45 hours)

All students in this program must complete AULER requirements. Areas with specific requirements for this major are indicated below. See a detailed listing of the complete AULER area requirements and courses meeting those requirements.

AULER Area/Required Courses Sem Hrs

Mathematics (MT) 3
Required: MAT 120 or 191
Reasoning and Discourse (RD) 6
Required: ENG 101 or FMS 103 or RCO 101, and CST 341
Social and Behavioral Sciences (SB) 6
Required: ECO 201, 202

Major and Related Area Requirements For Both Concentrations

  1. ISM 110, 210, 280, 301, 318, 360, 401
  2. Related areas: ACC 201, 202; CST 341; ECO 201, 202, 250, 300; FIN 315; MGT 301, 309, 312, 330, 491; MKT 320

Information Systems Concentration

  1. Required: ISM 240, 310, 452
  2. Six hours of electives from: ISM 303, 304, 306, 325, 402, 492, or approved electives

Operations and Systems Management Concentration

  1. Required: ISM 306, 402, 432
  2. Six hours from: ISM 240, 303, 304, 310, 325, 492, or other approved electives


Electives sufficient to complete 122 total semester hours required for the degree. At least 11 hours of the free electives must be taken in courses outside business and economics.

Honors in Information Systems and Operations Management


  • Enrollment in and successful completion of the University Honors Program
  • A declared ISOM Major
  • Maintenance of at least a 3.3 overall GPA


The designation "Honors in Information Systems and Operations Management" will be printed on the student's official transcript.

Information Systems and Operations Management Courses (ISM)

For Undergraduates

110 Business Computing I (3:3).

  • Open to freshmen and other students seeking an introduction to computer usage.

Introduction to computer hardware, software and microcomputer applications including electronic mail, word processing, graphics, spreadsheets, and network functions.

210 Business Computing II (3:3).

Pr. grade of B- or better in 110 or permission of instructor.

Advanced techniques in the use of microcomputer applications, including desktop publishing, spreadsheets, database systems, and linkages between applications. Study of how end user applications are managed and contribute to business.

230 Quantitative Business Analysis (3:3).

Pr. MAT 120 or 191

Coreq. ECO 250.

Survey of the current management science techniques for business and economic decision making. Topics covered include decision making under risk, decision making under uncertainty, linear programming, waiting line theory, network models, and simulation.

240 Business Programming I (3:3).

Pr. grade of B- or better in 110.

Introduction to the planning and creation of computer programs for solving business-related problems. Emphasis on problem analysis and structured programming techniques. Students utilize a procedural programming language.

280 280 Business Processes and Information Technology (3:3).

Pr. 110, ECO 201, ACC 201.

The nature of business processes and basic information technology. Examination of the use of information technology to support business processes. Includes a review of the development and management of information technology.

301 Systems and Process Analysis (3:3).

Pr. admission to Department.

Focuses on systems and process concepts such as automation boundaries, feasibility assessments, performance measures, information modeling, process reengineering, quality, and value added. Course emphasizes analysis methodologies.

303 Total Quality Management (3:3).

Pr. admission to program of study within the Bryan School or other professional program approved by the School.

Introduction to the concepts, principles, and practices of managing quality in organizations. Topics covered include perspectives on quality, importance of a customer focus, continuous improvement, employee involvement, and quality tools. (SP)

304 Managing and Organizing Projects (3:3).

Pr. Admission to program of study within Bryan School or other professional program approved by the School.

An introduction to modern methods for defining, planning, managing, and controlling large projects. Computer software and network modeling are used to support the efficient scheduling of interdependent activities. (FA)

306 Operations Support and Communication (3:3).

Pr. C+ or better in ISM 301 and admission to the Department.

Impact of technology on organizational communications, processes, and performance. Techniques for end user training and for critical evaluation of uses of information technology. (FA)

310 Business Programming II (3:3).

Pr. admission to Department or other approved program; grade of B- or better in 240.

Study of advanced procedural software structures such as multidimensional arrays and tables, indexed file processing, and interactive processing. Introduction to object oriented software structure such as class definitions, object instances, and class methods.

318 Database Systems (3:3).

Pr. admission to Department or permission of instructor.

Study of database management systems including their design, implementation, query and use. Includes an extensive case study requiring the development of a multiple table database system for organizational needs.

325 Topics in Applications Development (1-3).

Pr. admission to the Department or permission of instructor.

  • May be repeated for credit when topic varies.

Study of specific application development environments and development tools to support business application development.

360 Operations Management (3:3).

Pr. admission to program of study within the Bryan School or other professional program approved by the School.

Survey of the operations functions of organizations with emphasis on design and control decisions. Qualitative and quantitative problem-solving methods used to enhance managerial competence in the operations functions.

401 Telecommunications Management (3:3).

Pr. 301 and admission to Department.

Telecommunications technology and the use of that technology in business. Coverage of voice, data, and video communications and LANs and WANs. Emphasis on the delivery and management of telecommunications services.

402 Logistics and Supply Chain Management (3:3).

Pr. grade of C+ or better in ISM 360 and admission to the Department.

Roles of distribution and materials management in operations. Topics include inventory and distribution management, purchasing, logistics and supply chain management. Appropriate software used to facilitate decision-making. (FA)

432 Operations and Systems Management Project (3:3).

Pr. B- or better in ISM 306 and 402.

Semester-long project in Operations and Systems Management. Activities will include project planning, assessment and implementation planning. Development of documentation for management and training materials for end users. (SP)

452 Design of Management Information Systems (3:3).

Pr. admission to program or other approved program; and grade of C or better in 301, 310 and 318.

Development of cost effective computer-based systems to produce information needed for managerial decision making as specified in the information analysis phase.

461 Production Management Controls (3:3).

Pr. 360.

Analysis of development, execution, and control of an operating plan for an organization, including discussions of material and capacity control, quality control, and Japanese techniques. Cases and a term paper/project.

463 Production/Operations Management Simulation (3:3).

Pr. 360.

Seminar simulating operation of a complex business enterprise. Student teams operate competing firms in an industrial environment simulated by a computer.

492 Advanced Topics in Business Information Systems (3:3).

Pr. 301 and senior standing.

Advanced study of topics of interest to those in Information Systems. Group discussions and study emphasized.

493 Honors Work (3-6).

See prerequisites under Honors Program.

  • May be repeated for credit if the topic of study changes.

498 Independent Study (1 to 3).

Pr. permission of instructor, senior standing and approval of written plan of study prior to registration.

Individual study of issues or problems in information systems and/or operations management. Student must arrange time and course requirements with instructor prior to registration.

499 Problems in Information Systems and Operations Management (3:3).

Pr. permission of instructor.

  • May be repeated for credit with approval of Department Head.

Independent study and research with class discussion covering a topic or group of related topics of current interest in information systems and/or operations management.


Please refer to The Graduate School Bulletin for additional graduate level courses.


Contact: University Registrar's Office
Registrar, UNCG, PO Box 26170, Greensboro, NC 27402-6170 (336) 334-5946

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