Center Information and Consent To Treatment
The Counseling & Testing Center
The UNCG Counseling & Testing Center provides a wide range of counseling and psychological services to currently enrolled UNCG students. The services may include: short term individual counseling, group therapy, psychiatric services, and a variety of outreach programs designed to promote self-help and personal growth. Our staff is committed to meeting the needs of people of diverse racial, ethnic and national backgrounds, gender, sexual/affectional orientations, mental and physical abilities, religious/spiritual beliefs, and socioeconomic backgrounds as well as other types of diversity.
First Contact
Once you stop by our office to set up your initial appointment, you will be asked to complete some paperwork which will help us determine the type of services you need. One of our therapists will then review your paperwork and you will be scheduled for an initial appointment based on your needs. Students who have been clients here are not eligible to become graduate student Trainees here.
Initial Appointment
During your first appointment, you will be encouraged to discuss your concerns and goals with a staff counselor/psychologist/social worker. Together, you and your therapist will determine what services will be most effective for you. If the Center is unable to provide the type of service you need, you will be given the option of selecting an appropriate agency or specialist in the community.
Subsequent Appointments
Counseling is most effective when clients are ready to actively participate in establishing and working on treatment goals, completing assignments, and discussing difficult issues. The range of our individual counseling services is typically up to eight sessions per semester, and is based on student needs and Center time limitations. We ask that you call us at 336-334-5874 twenty four hours in advance to cancel or reschedule a session so that another student might make use of that time. If you are fifteen minutes late for a scheduled appointment, it may be cancelled and you will be responsible for rescheduling. Services may be terminated if you have an excessive number of cancellations or no shows.
Group Therapy
Some concerns are most effectively addressed in a group therapy setting. Therefore, your therapist may discuss with you the option of joining a therapy group. Group therapy offers benefits such as experiencing a sense of belonging and acceptance and mutual learning from peers. We offer a variety of groups each year, depending on students’ needs and interests.
Urgent Matters
If you find that your situation needs immediate attention during the hours we are closed, please call the UNCG Police at 336-334-4444. Another 24 hour number for emergencies is The Guilford Mental Health Center at 336-641-4993.
Confidentiality
Use of services and personal information shared by a client with his or her therapist is confidential in accordance with the Health Insurance Portability and Accountability Act (HIPAA), North Carolina Privileged Communication statutes, and professional ethical codes. Your therapist may consult with our staff to ensure that you receive the best help possible. No information is released to parties, outside CTC and those with a need to know within Student Health Services for purposes of care, without a client’s written permission.
The exceptions to this rule of confidentiality are the following:
- If it is a therapist’s judgment that there is a substantial risk that a client will do physical harm to themselves in the near future, it is the therapist’s duty to take steps to protect the client’s safety.
- If it is a therapist’s judgment that there is a substantial risk that a client will do physical harm to an identifiable other person (or persons) in the near future, the therapist will take steps to protect the safety of the endangered person (or persons).
- If information is shared with a therapist indicating that a child or dependent adult is currently being abused, state law requires that the information is reported to the Department of Social Services serving the area where the child or dependent adult lives.
- If ordered to do so by a judge as part of judicial proceedings, the Counseling & Testing Center may release information contained in your counseling record.
Your Rights
As counselors, psychologists, and social workers, we uphold ethical and professional standards. If you have any questions or concerns about your treatment at the Center, please bring these issues to the attention of your therapist. It is also important to know that you have the right to discontinue therapy at any time, or request a change in therapist. We request that you let your therapist know of your intentions, so that other treatment options may be discussed. If you are unable to speak with your therapist directly, you may complete a “Transfer of Therapist Request” form which you can ask for at the CTC front desk, and/or speak with the CTC triage therapist. You also have the right to complete a feedback form that will be read by an administrator (online feedback form Comments, Concerns, Complaints, or Kudos at this address - http://www.uncg.edu/shs/about/comments.php). Please refer to the Student Health Services Rights and Responsibilities Statement for additional information.
Please let us know if you have any questions about the above information.
The University of North Carolina at Greensboro
Anna M. Gove Student Health Center, 107 Gray Drive 27412
Greensboro, NC 27402-6170
VOICE 336.334.5340
FAX 336.334.5343