Staff Senate

Staff Recognition and Morale

Staff Stars

Star

UNCG Employees are long known for volunteering and service.
Do you know a UNCG employee that has been caught in the act of caring?

The council encourages all staff, campus-wide, to nominate employees whom they observe being kind, thoughtful, helpful or considerate.

Ready to Make Someone a Star?

Complete the Staff Stars Recommendation Form
(Requires UNCG username and Password)

Visit the Archives to see winners from previous years.

2011-2012 Academic Year:

Name: Department: Details: Photo:
Lennie Alexander Advancement Servicest Continued excellent service to the division and the university's donors. She has served as the SECC University Advancement Rep for at least 10 years. She works tirelessly and patiently with donors, on and off campus. She has embraced and enhanced technology in our area to assist others to understand and utilize our gift records.
Richard Bailey Campus Police Richard recently went above and beyond during the visit of the Swedish HR staff visitors. The visitors were to be at an event off campus and were in need of transportation back to campus. Instead of letting them take a taxi, Richard (who was off duty) drove back into town and ensured they got home safely. When asked why he did this,Richard responded that he knew that would be how he would like to be treated if he was in a foreign country. This is an awesome example of someone who goes above and beyond!
Ada Baldwin Facilities Operations I've worked with Ada for years, coordinating the opening and closing of classrooms for special events and classes. Ada has always been right on top of every request I've submitted to her. She and her staff give a calm assurance to those on the campus that buildings and rooms will be open and available for each event or class, regardless of how large or how small. I've never had any feedback from anyone that spaces were not ready.  I want to nominate Ada Baldwin for a staff star for her great attitude and her leadership in working with the Registrar's Office and those on the campus when classroom situations arise.  Thanks Ada.

Ada sets an excellent example in "Facilties Operations", when it comes to making employees that she manages aware of training and professional development opportunities on campus and trying to make time available for them to attend.
Derrick Beasley Facilities Operations Mr Beasley is hear everyday and anything his supervisor needs done he does , with no complaints.I picked Mr.beasley because no matter what he gets the job done and if no one sees it I do thank you for being a hard worker to UNCG.
Amy Berrier Financial Aid Amy is my "person" in Financial Aid when I am working with students and housing assignments, especially as it relates to requests to have the $200 prepayment waived and trying to verify financial aid eligibility. She's always just a g-chat or phone call away to give me quick answers to sometimes some very random questions. She goes above and beyond the call of duty at times in helping me better serve our students, which is why I think she's a "Staff Star!"
Mark Brown POCAM On February 24, I, Dean Castaldo, observed Parking Officer Mark Brown demonstrate his high level of integrity and commitment to excellent customer service to the UNCG community. A Moses Cone employee had just finish attending a class near the Petty building and returned to her car parked in the Stone lot. At which time she had unknowingly dropped her company cell phone that was full of important work information and sensitive contacts, and had begun her trip back to work. Mark Brown located the owner and contacted her on her personal cell to notify her that he had found her work phone. She immediately returned to meet Mr. Brown to retrieve her phone. She was very excited and grateful for the "above the duties required" work that Mr. Brown took upon himself to fulfill. For this I believe Mr. Mark Brown should be a recipient of the Staff Star Award. It is employees like Mr. Brown that makes visiting UNCG a pleasant experience for visitors, students and staff. Please feel free to contact me on my cell at 828.550.8842 with any questions.
Mitzi Burchinal The Graduate School Mitzi works tirelessly for the University, handling the entire budget for The Graduate School, pay for GRS employees and all Graduate Assistants, and many, many other tasks of which I'm sure I have no idea. In a time of limited resources and having to deal with the mentality of "it's better to ask forgiveness than permission" in purchasing, Mitzi handles all with grace and keeps us afloat. We would be lost without Mitzi, her knowledge, her dedication, and her incredibly strong work ethic. UNCG is lucky have an employee like Mitzi Burchinal and I do not think this is acknowledged enough. Thanks for all you do, Mitzi!
Andrew Bushnoe Facilities Operations Drew often volunteers to assist a teammate without having to be asked.
Bruce Cabiness Financial Aid Housing & Residence Life recently updated our housing prepayment waiver request process. Bruce was extremely patient and understanding in assisting me with understanding the financial aid process better as it related to making a determination as to what level of financial aid received would be the best standard to use in waiving prepayments. After many exchanges of emails with questions and clarification requests by me, I was able to craft a policy concerning prepayment waivers that I feel will better serve our students wishing to live in the residence halls. The process could not have been established had Bruce not taken the time to walk me through everything and answer all my questions. It is because he went well above and beyond his normal responsibilities to help me understand financial aid a little better that I wish to recognize Bruce as a UNCG Staff Star!
Lee Canada University Registrar's Office Lee provides significant behind-the-scenes Web support for the Registrar's Office and the University by, among many other things, producing the annual online Undergraduate Bulletin. In particular, the Veterans Administration requires a separate “mirror” Bulletin that in no way links to the outside Web. Earlier this semester, we heard from Bill Doey of the North Carolina State Approving Agency that approves educational courses and programs to be pursued by our military veterans. He let us know that our VA-friendly version of UNCG's Undergraduate Bulletin is the most functional, easiest to navigate, and nicest-looking online catalog that meets his requirements of having no live links. UNCG has now replaced NC State as his standard by which other schools will be measured in regard to online bulletins. Lee Canada is to be commended for the time and hard work he put into this project and is very deserving of a Staff Star!
Jessica Clifton University Registrar's Office Jessica started working in the Registrar's Office in 2009 and serves as the Assistant Registrar for Graduation Services (graduation clearance). She began during a hectic time with one position vacant, so she had to learn the processes and procedures very quickly. During graduation cycles, she is bombarded by various issues from students not graduating to commencement questions, which falls outside of her area, but always maintains a friendly demeanor. She also goes above and beyond to assist students so they have a pleasant experience during their final semester at UNCG. Jessica has been an excellent asset to this office and a pleasure to be around.
Amy Cook Contracts & Grants Amy was my co-chair for the UNCG Angel Tree project the last two years and it would not have been the success it has been without her input, suggestions, and hard work. During a very busy time of year, she helped in finding UNCG families in need, organizing our collection methods, shopping, picking up gifts from campus donors, wrapping and distributing. It's a very worthwhile project but it takes a lot of hard work in a short amount of time and it wouldn't have happened without her. I'm sure Amy brings the same dedication and commitment to her new job that she has brought to this project and the Staff Senate Service Committee.
Maggie Dargatz Philosophy Maggie is always positive and smiling. She is the "keeper" of the 2nd floor of Foust - she checks on, has repairs done as needed and supplies the copy machine that the floor shares. She is the "hero" of the rest room upgrades and upkeep. She pushed for a repaired and cleaner restroom, makes sure that lights and air are turned off at night and weekends to save energy. As a member of the Staff Senate - she always spreads the word to all staff members with thorough notes about issues that affect us all. And most importantly, she is always there for me - to help with work issues and support me as a friend when needed. She puts a wonderful "face" on the UNCG staff!

Maggie is the co-chair of the Staff Senate Angel Tree and worked with dedication and organization to get this year's project off and running. If it had not been for Maggie, it would have been chaos with handling the organization of the gifts and contacting each family to see what they needed. She did all of this because she truly cared about each family and each student that we were able to assistant this holiday season by the support of the UNCG Community.
Rick Dunning POCAM  He is always cooperative is assisting persons on campus (faculty, staff, students, guests) in any manner possible. He consistently represents the University in a prompt, competent and positive manner. Rick is a valuable, contributing team player. I am convinced that Parking Operations and the University are fortunate to have them as part of our community.

I was recently on Campus, and when I went to start my car the battery was dead. Both Eric and Rick responded quickly to my call for help, and I was on my way in a matter of minutes. Both Eric and Rick were extremely helpful and polite, and I am very greatful to them.

Without Rick or Eric, the Zipcar tailgate party would not have been a success. Strong winds were blowing through the Coliseum parking lot making it very difficult to set up when Rick and Eric came to the rescue with sandbags, cinderblocks, and rope to anchor the tents. Once everything was secure, we realized we needed some pics to commemorate the evening so Eric grabbed a camera and took dozens of photos of smiling students interacting with mascot Spiro Spartan. The temperature dropped down to only 41 degrees yet Rick stayed on throughout the event to ensure the Zipcar team's needs were met and to help take down the tents and pack up supplies. It takes a lot of people working together to pull off an event like this and luckily both Rick and Eric were available. They were the MVPs of the tailgate!
Mary Early The Graduate School Mary is a paragon of what a professional should be. She's positive, she's friendly, she's calming, she has a strong work ethic, and she's willing to mentor those under her (whether she realizes she's doing it or not). Mary does not ask anyone to do a job she's not willing to do and is a strong leader by example for our office. I feel that Mary should be reminded of how much she's valued.
Janet Elmore Facilities Operations We have recently implemented a new Computer Maintenance Management System (CMMS). Janet has been very instrumental in helping to get this system up and running by doing data entry and testing. She has done this while sustaining an array of other duties that she has grown into over the past year or so. Working through many adverse circumstances she has maintained a positive attitude and great outlook which has made it easy for those that have been associated with her to comment on her success.
Erick Gardner Facilities Operations I picked Eric because he's alway answering my questions if he has the answer or when I need something he has no problem helping me out .Eric has a big job to do that can take up some time where you have to come back to get up with him but he knows his job and does it well, I think because he's always doing assignments he's needs to know that there is people that see him and what he does ErIc thank you for all you do you or a big part of housekeeping and I thank you !!!!!!!!!! Keep up that good work
Rob Gorrell ITS Rob contacted me a few weeks ago about Shibboleth single sign-on authentication. After explaining the technology to me, he then offered to facilitate the implementation process for UNCG Zimride. From beginning to end, Rob took care of every detail and kept me informed along the way. His professionalism, technical expertise, and open communication made him a very effective project manager. Rob truly impressed me with his exceptional customer service skills. Thank you Rob for an awesome IT upgrade!
Brian Hinkle Campus Enterprises Bob and Brian go above and beyond the normal call of duty on a regular basis. Because of their unique skillsets, resourcefulness, and eagerness to be of service, they are often called upon to fix things beyond the scope of their job descriptions. This past week, for example, Bob assisted the Park & Ride team in waterproofing leaky bus windows and also supported POCAM with preparations for the Zipcar tailgate party. Brian then helped set up the tailgate ensuring we had all we needed for success... i.e., all the little things we didn't think of or plan for in advance. Despite the cold weather (41 degrees, brrrrr) Brian kept a smile on his face the entire time and stayed late to make sure everything was running smoothly. Bob and Brian work behind the scenes so their efforts are rarely noticed or appreciated. Though they don't expect recognition or praise, they both are certainly deserving. Indeed, their team spirit and devotion to duty are truly inspiring.
Melanie Hoover University Registrar's Office Melanie began working with the Registrar's Office in 1993 and currently serves as the NCAA Certifying Official, which moved to this office in the Spring of 2010. She jumped right in, reading tedious NCAA regulations, and formulated written procedures which did not exist. Not only did she have to learn the process quickly, she was also given other tasks that she was not familiar with yet, but took it on without any hesitation. Melanie is always helpful to other areas in the office, providing assistance when necessary, even though it is outside of her responsibilities. She has been an excellent asset to the Registrar's Office particularly with the years of experience she has with the University. She brings a wealth of knowledge to any position she holds and always has a smile on her face.
Deb Hurley Registrar's Office Deb has been great to work with concerning verifying registration staff of students living on campus in the residence halls. Part of the requirement for living on campus is maintaining registered status. We run registration lists a lot each semester and Deb has always been a great help to me with verifying if a student has an appeal into the Registrar's office to be registered at UNCG or if he/she is no longer eligible to re-enroll for the semester. She always gives me a quick response and is always patient in guiding me through the process that has to occur for those students trying to get re-registered, all while knowing the constraints and procedures that I have to maintain from a housing perspective. It's for all these reasons that I think Deb is truly a "Staff Star" at UNCG!
Teddy Hyatt Facilities Operations Teddy is always available and willing to offer assistance when I need an extra pair of hands on a job. If there is some project going in "Zone Maintenance" that requires "extra help", Teddy is usually there to assist. He is a "Staff Star".
White Jay Facilities Operations Jay is always willing to help out with any request made and never complains. He's timely and does excellent work. He's always smiling and never complains.
Maggie Jones Campus Activities and Programs This nomination comes from not only every staff member in Campus Activities and Programs and Elliott University Center but also EVERY student, faculty or staff member who has interacted with our office. Maggie serves officially as the "office assistant" for CAP/EUC but goes far above any expectation. Maggie is a staff star for countless reasons, but here we will highlight some of the most significant reasons. 1. She is the perfect "first face" people see or speak to when contacting our office. She knows more about every position and policy then most folks. She is able to answer almost any question. She is friendly, helpful and patient. There are times she is explaining a process for the 12th time that day and you would never know. She always smiles and takes her time to make sure the student or advisor understands not only the process, but WHY we need to do things in this manner. She is concerned and committed to our office. She will never leave her desk if there is no one to cover the phones or welcome people when they enter our office. Every person in our office values Maggie. We know we could not do our jobs as well without her. 2. "Maggie's Cafe" - This is what students lovingly call Maggie's desk. Our office does not have a ton of space to "hang out" so students create their own space. In our case, it's sitting with Maggie at her desk while she works. Students are looking for someone to talk to and they find that in Maggie. She has helped students in a wide variety of ways. She connects them to offices across campus to help them with whatever their issue may be. One student entered our office for the first time ever and was visibly upset. Maggie was concerned and called the Counseling Center and walked with the student to Student Health Services to make sure she got the support she needed. On a daily basis, Maggie will give advice and help our students grow and mature - right in front of her desk. She has helped students connect to Disability Services, Academic Support, Intramural sports and more. Our students know they have a place for support right here in our office. I am certain Maggie, alone, has helped retain several students who may have gone under the radar. 3. Sense of humor with an unmatched work ethic. Maggie has a great way to accomplish countless tasks in a day and keep a sense of humor throughout. We will laugh, at least once, throughout the day. Maggie has recently taken on even MORE responsibility as our office structure shifts even further. We are all amazed by how much she is able to handle. We can count on her to get anything we ask completed in an efficient manner. As her responsibilities increase, so does her sense of humor. It is great to work in an office where we work extremely hard and laugh extremely hard all at the same time. She makes my day brighter and a HUGE reason I love my job. She not only is a supporter for our students, but all of us in the office as well. We can not express how deserving Maggie is of a Staff Star. It is LONG overdue. She rarely is recognized for all that she does for us, our students, and UNCG overall. She never seeks it. However, when someone is so valued and an intricate part of making your staff run smoothly - they should be recognized in every way possible!
Michelle Lanzer ITS-Office of Data Management Michelle is one of those quiet"behind-the-scenes" ITS folks who do not often get publicly recognized for their essential work. She writes programming code for the reporting views we use to extract data from the Banner system. She is able to take very complicated data tables and creates views that make it SO much simpler for those of us that do reports on student record data. A huge THANK YOU to Michelle and all her ITS-ODM colleagues for their dedication and hard work!
Eric Laudenbacher Parking Services Eric has been extremely helpful in the Walker Deck. One day I was leaving my car with two heavy glass pictures, and Eric gallantly offered to carry them to my office. Another time, when no spaces were available, he directed me to the last compact space. Another time when I was leaving the garage he showed me the exit where the line was shortest so I would not have to wait unnecessarily. His positive "can do" attitude, warm smile, and concern for the individual are to be highly commended. He is a great asset to UNCG!!

Erik's personal pride and investment in the performance of the duties assigned is demonstrated by his attention to detail and persistent pursuit of improvement in the appearance and smooth operation of functions within the Walker Deck environs. He regularly identifies operational and guests' needs and acts promptly and independently to address them. Erik is a valuable, contributing team player. I am convinced that Parking Operations and the University are fortunate to have them as part of our community.

I was recently on Campus, and when I went to start my car the battery was dead. Both Eric and Rick responded quickly to my call for help, and I was on my way in a matter of minutes. Both Eric and Rick were extremely helpful and polite, and I am very greatful to them.

As I parked my car this morning, I was immediately approached by Eric who told me he heard me come in the deck and knew something was in my tire. He immediately got down on the ground, put a flashlight to my tires, and found this issue. He suggested leaving whatever had stuck into my tire alone and to let him know if the air was low later and he would fill it so I could at least get to the tire shop. What impressed me the most was that he was that observant to hear me come in, he took the time to find me and help, and then just went on his way. Best yet he helped me figure out the issue as I had already stopped 2 times on the way into work as I also heard the noise and thought I had a flat - his help let me stop worrying about what might be wrong so that I could just go about my day and deal with the tire later.  THANKS ERIC!

Without Rick or Eric, the Zipcar tailgate party would not have been a success. Strong winds were blowing through the Coliseum parking lot making it very difficult to set up when Rick and Eric came to the rescue with sandbags, cinderblocks, and rope to anchor the tents. Once everything was secure, we realized we needed some pics to commemorate the evening so Eric grabbed a camera and took dozens of photos of smiling students interacting with mascot Spiro Spartan. The temperature dropped down to only 41 degrees yet Rick stayed on throughout the event to ensure the Zipcar team's needs were met and to help take down the tents and pack up supplies. It takes a lot of people working together to pull off an event like this and luckily both Rick and Eric were available. They were the MVPs of the tailgate!
Judy Lillis Purchasing It's time to honor a hard-working service person in the Purchasing Department. Judy brings so much to her job each and every day. Not only is she diligent, hardworking, and resourceful, but she never fails to lend a hand to her co-workers who need her support. She deserves to be recognized for her hard work and dedication to not just the Purchasing Department, but also to UNCG, especially the department she assist with such devotion.
Yvonne Lindsay EUC Reservations Yvonne epitomizes the highest level of customer service. Early yesterday morning an outdoor event I had planned was in danger of cancellation because of the weather so I walked into the EUC reservations office to see if there was any possibility of reserving a space inside the student union on such short notice. I felt my request was a long shot at best and I was embarrassed to even ask the question. Yvonne was extremely helpful and arranged a reservation for the last available table in the commons. Although I was feeling bad about failing to plan for the weather, Yvonne was very gracious. I got the sense that she empathized with me and wanted to help. Because of her the event was saved and the rest of the day was a success.
Carol Lindsey-Potter Women's and Gender Studies At WGS events, Carole is often introduced as the "beating heart of Women's and Gender Studies," a description that captures her centrality to and passion for the program. Carole not only performs the accounting and reporting duties necessary for any academic unit, but is also in charge of our extensive co-curricular programming, works with the GAs, and designs promotional materials for WGS and for programs associated with WGS and its faculty. Carole maintains personal and program-related contact with alumni, students, and faculty. She creates and maintains relationships between WGS and Greensboro-based organizations and agencies such as the American Association of University Women. Carole's enthusiasm, smarts, many talents, and kindness generate tremendous good will for WGS, and the appreciation of her co-workers.

Carole has been my go-to person since I started at UNCG 6 years ago. Whenever I'm stuck on a procedure, a how-to, need some information or have to express my bureaucratic frustration, Carole is the one who knows what to do. So many of us are the only Admin in our departments so there's no one at the next desk to ask for help but Carole is always patient and willing to help find an answer. Her computer, administrative and organizational skills are excellent and she has brought a lot of creativity and professionalism to her department and the second floor of Foust. She is retiring this May and deserves another Staff Star to honor her commitment to UNCG, Women's and Gender Studies, and her fellow staff.
John Lucas Financial Aid John has been a great help with assisting me in processing requests to be released from housing contracts based upon financial reasons. John is quick to get back to me with information needed for me to make a decision about housing contract cancellations, which are typically turned around within a 5 business day timeframe. John understands how Housing & Residence Life operates and has assisted me with being able to make appropriate, informed decisions. He and his colleagues are great partners in making some of my daily responsibilities easier to carry out, sometimes going above and beyond the call of duty. Therefore, I would like to formally recognize John as a Staff Star!
Babbette Mabe School of Education Recently the School of Education went through a transition in which we did not have a Director of Budget and Personnel. In the interim all details were left to Babbette to piece together while we searched to fill the position. Babbette went above and beyond during this time. Although she was not intimately familiar with all the areas of budgeting, she jumped in with both feet to understand the issues. She sought out people across campus to help answer her questions if she couldn't put things together. And she did all of this with a smile. It is not easy filling in for someone when you don't know their job. Babbette took on this challenge with grace and we survived the storm together. Thank you for all your work!
Jay McCloy Intercollegiate Athletics Jay, wordlessly and without complaint, picked up a significant volume of work in the absence of a colleague. While this allowed all of the "balls" to stay in the air and no one to feel neglected or short changed, it required additional time and effort on Jay's part. I wish to express my gratitude for his demonstration of what it means to be a team player!
Guy McGayhey Facilities Operations Guy has always been supportive of my "Professional Development" goals on and off of campus. He has always gone out of his way to try and accommodate me when scheduling classes and exams, etc. If I have needed to have time off to take an "off campus" exam or "continuing education class", he has worked with me. He has also made time available for taking advantage of "on campus" training opportunities offered through HRS and other on "on campus" sources.
Lisa McGuire Campus Activities & Programs All of Lisa's various efforts -- the parking lot parties, coffee carts, morning mixers, commuter deli events, carnations for commuters students on Valentine's Day, etc. -- are extremely well planned and executed. Her genuine concern for students is inspiring and much appreciated. This campus is becoming a warmer, friendlier place because of her. :)
Jeff Melton Facilities Operations Jeff is always willing to lend a hand and often calls and volunteers to check on a problem if he is in a particular building and it is something that he might be able to assist with. His help is much appreciated by PAC-3.
Debbie Nelson University Registrar's Office I would like to nominate Debbie because as the "face of registration" she is the front line for all things registration related. From add/drop, to consortium and interinstitutional registration, to grading, and general questions, you name it she does it. In early and there late, her countless hours of tireless effort are what makes the most important part of every student's semester run as smooth and as problem free as possible. If there is a problem such as a student being able to get registered for that one remaining class prior to graduation, Debbie does everything she can to help that student find a way to get what they need to succeed. Always with a smile, Debbie is one of a kind with a commitment and a love not only for our office but for UNCG as a whole. I consider it both a privilege and a pleasure to work with her each and every day.
Shawn O'Neil Learning Assistance Center Shawn does not simply answer questions, he goes out of his way to make students feel welcome and at ease. If a student is signing up for tutoring they are probably in a pretty stressful situation. Shawn introduces himself, asks their name and ensures that they have every question answered before they leave. He is friendly, understanding, and incredibly helpful.
Robert Owens Facilities Operations Robert is very friendly and always available to help assist my department (housekeeping) with any issues that occur. As soon as he knows of a problem, he is on top of it right away. I can't express enough how great it is to know that you've got someone who is willing to go the extra mile to get things done!
Robin M. Paschal University LIbraries Robin is a conscientious employee, but for the past two and one-half months, she has assumed the duties (n addition to her normal job as Administrative Support Associate) of the library's Business Office, who has been out because of illness. The Business Officer position has to meet demands from a varied customer base. Robin has done an excellent job while filling the temporary role. Robin is always patient and helpful when responding to inquiries from people-most of whom seem to need the information they are requesting immediately. She handles all inquires with a smile. Robin is very organized; she can always get you what you need right away. She is both efficient and effective in both her roles-the temporary role as well as her permanent role as Administrative Support Associate.
Ann Perdue University Libraries "Ann has been overseeing the shifting and moving of library books to different floors within the library. This is a job more complicated than it seems; notification of the new location of the sections must be provided timely to all library staff, directional signs reprinted, notifications made for the online catalog to be updated, etc-all in addition to the physical move. Ann has come up with a fun way to notify library personnel of the completion of a move stage-she sends an email to the library list serve, and includes a funny quote and a video clip from You Tube that is pertinent to the section that was moved. Here is an example of one of her notifications: The Z's have made their move, forward all their mail. All the Z's including the f (lay down oversize that were behind the furniture) have been moved to T3. Woo Hoo!! At this time please enjoy a musical tribute from the happy couple.. http://www.youtube.com/watch?v=rGQi9mz4upo We will begin the process of updating maps, range guides, etc. It may be slow due to migration issues. Thanks for your patience. Ann has transformed the way to communicate updates about a routine process into something fun. I enjoy reading the emails and looking for the video clips she includes. She includes a wide variety of music types in her clips, from 1960's Motown, to current hip hop. There is something for everyone to enjoy. ------------------------------------- YouTube - Videos from this email "
Zach Ratcliffe ITS Zach has been a real help to the folks in "Zone Maintenance" by helping us to get our "surplus computers" set up and loaded with the proper software. Our department has not been able to allocate funds for our "maintenance techs" to have computers. If we want to have a machine to check email, contact clients, enter work request, etc., we have had to acquire them ourselves from "surplus". Getting the computers and monitors was easy enough, but we needed help with getting them set up. Zach has gone out of his way to take our machines and "image them" and offer any assistance needed to get them set up and operational. He has helped to make it possible for several of the technicians in "Zone Maintenance" to get access to campus resources and better serve our customers. For that we thank him.
Meggan Reagan Teaching Fellows - School of Education Meggan serves as both the Program Assistant for the Teaching Fellows Program and an Administrative Assistant for the School of Education Office of Student Services. As Program Assistant for Teaching Fellows, Meggan goes beyond the call of duty, coordinating with various units and individuals on campus and within the local community and ensuring that all details and contingency plans are considered. She manages to balance a challenging work load with grace and integrity and a welcoming demeanor. She is someone with whom the students feel comfortable and serves as an asset to the Teaching Fellows Program, the School of Education, and the broader campus community. The Program and University are better because of Meggan's efforts.
Robert Reid Facilities Operations I am a supervisor in facility services and on 9/29/11...we were extremely short staffed due to several of our key employees being off campus for a seminar. I had a rather urgent matter in Mossman and was trying to accomplish the task myself when Robert showed up to assist me. He was very helpful and even advised me that he was available the remainder of the day for anything I needed. Robert displayed the commitment to this University in a time of need that we all should look within ourselves to find. Thanks to Robert.....my day was a little easier!!!
Lane Ridenhour UNCG TeleLearning and Videoconference Center A couple of weeks ago I contacted Lane by email to set up a videoconference. The University system had arranged with PeopleAdmin (vendor for Jobsearch) to have a Roundtable meeting in Chapel Hill on October 27, 2011. Initially when I spoke to some of my staff about attending, there were four people assigned to go. Sometime later, I decided that I wanted to get the information for myself and a few others, but did not want to travel to get it. GA was offering videoconferences for any who did not want to travel.  Well, I contacted Lane, and the normal rooms on campus under his domain for videoconferences were all booked for October 27. Lane replied that he would do everything he could to find a room, and he did. He saved the day. His patience, personality, and willingness were unsurpassable. He made me feel like I really was a customer he cared about. He was there at the beginning of the conference and checked on us to see if we needed anything during the conference.  I just could not get this out of my mind, and wanted someone to know how well we were handled.
Katie Sales Housekeeping As a new graduate student at UNCG with an assistantship in student affairs assessment, I was delighted to meet Katie during my first week of employment. She a delightful person to see each day and does a fine job here in Mossman. What has most impressed me, though, is her recent school supply collection effort here in Mossman for a recent UNCG graduate who is teaching in a local elementary school with limited supplies. Katie's dedication to this alumna is yielding quite a large collection for the teacher and her students, and it seems to me to be one of many ways I would imagine Katie goes above and beyond. Though I am a newcomer to UNCG, this is the type of employee I expected to find here - caring, committed and willing to act on behalf of others.
Rose Smith-Marsh UNCG - Detective Division She goes above and beyond her duty. When she was on duty in the police car, I've seen her stop kids on the streets and mother them as if her own, but she still gives them a ticket warning or what ever they need for not obeying the rules. They use to call her "Mama Rose". She works a lot with Domestic Violence and Sexual Assulalt Respond Team and she was an instructor for RAD.
Bob Snyder Campus Enterprises Bob and Brian go above and beyond the normal call of duty on a regular basis. Because of their unique skillsets, resourcefulness, and eagerness to be of service, they are often called upon to fix things beyond the scope of their job descriptions. This past week, for example, Bob assisted the Park & Ride team in waterproofing leaky bus windows and also supported POCAM with preparations for the Zipcar tailgate party. Brian then helped set up the tailgate ensuring we had all we needed for success... i.e., all the little things we didn't think of or plan for in advance. Despite the cold weather (41 degrees, brrrrr) Brian kept a smile on his face the entire time and stayed late to make sure everything was running smoothly. Bob and Brian work behind the scenes so their efforts are rarely noticed or appreciated. Though they don't expect recognition or praise, they both are certainly deserving. Indeed, their team spirit and devotion to duty are truly inspiring.
Matthew Strupp Student-Affairs-Student Health Services Has been working in Student Health for over 12 yrs. Superb co-worker. Have excellent leadership, ethical and organizational qualities.
Setenna Tanksley Cashiers Office She is truly a wonderful person who goes above and beyond her job responsibilities or requirements to assist both parents and students with tuition and billing concerns as well as her fellow co-workers and staff. Setenna has worked for UNCG for soon to be 30 years and will retire sometime late next year. I would love for Setenna to be a Staff Senate Star because she has always been a "Star" to those she has worked with. I hope you will consider her for this award or recognition. Thank you!
William Tillman Housing and Residence Life Bill (William) Tillman was on call with me this week as the Housing and Residence Life FIXT On call technician. I can honestly say that he went above and beyond this week responding to an almost absurd amount of maintenance concerns at all hours of the night and weekend. Throughout the week, Bill maintained an excellent positive "can do" attitude. I was thoroughly impressed with his professionalism and poise even with multiple, sometimes frustrating assignments that seemed to come in one after another. In my estimate, Bill may have driven the 45 minutes to UNCG from his home at least 15 times in the middle of the night and responded to well over 25 maintenance concerns this week to keep our facilities running smoothly during our opening weekend. I would like to extend my appreciation to a man who I consider the epitome of what it means to be a Housing and Residence Life staff member. It is my hope that we can take a moment to thank this unsung hero.
John Tinnin Facilities Se rvices JT goes beyond the call of duty.Always on time always smiling,and always dress neat.John JT as most people know him helps every one even people he does know.
Rick Titus University Registrar's Office Rick has been with the Registrar's Office since 2000 and currently serves as the Assistant Registrar for Transfer Articulation supervising a group of three processors. Even though he has a lot of responsibility, Rick is always thinking outside the box in order to make processes and procedures more streamlined for his staff. He is constantly trying to improve the information that is publicized either in print or on the URO website in order to make information more clear for transfer students. He goes above and beyond to assist students the best he can following the policies that are in place, but is always consistent and fair. He is an asset not only to the Registrar's Office but to the University in general. We are lucky to have his knowledge and expertise in the transfer articulation area. It is a pleasure to work with him.
Wanda Torain Undergraduate Admissions Wanda has a big important job and even as a housekeeper I see that and she makes sure that the job is done no matter what she comes to work and does most of her job so it want be so much for the next person to do when they come and I think just having her smile to no that if no one elses notices her and her decaition to uncg i do!
Tim Wilkins Housekeeping Tim has a big job that not alot of people no I call him the fix it man because thats what he does fix things, having to make sure that the housekeepers and supervisers has there equipment thats is needed to keep UNCG clean and if he can not fix it he will make sure you have something that can be used he always keeps a smile on his face because thats who he is even if he has a bad day you will never know! I think he needs to know that somebody is paying attention to his hard work that he does!