for Effective Teaching through Online Environments

Workshop: Dealing with Sensitive Issues in Online Discussion

Overview

This brief hybrid workshop provides an opportunity to share strategies for handling sensitive issues when they arise in online discussion. Under resources, you will find a brief e-clip of effective strategies.

Initial Activity

Write down a brief response to the following question:

Think of a time in a class that you were either taking, observing, or teaching when discussion either got touchy or out of hand .
Note 3 key points about what happened and some thoughts about how would you might handle it differently now?

Clip - Online Discussion

Listen to this audio clip of an online discussion, then note the reactions of the participants below. Please refer to the role play text transcript for the written version.

Get the Flash Player to listen to audio.
Text Transcript (PDF)

Pat: Here is your discussion prompt:
Should the children of undocumented workers in North Carolina be able to attend its institutions of higher learning at instate rates?

Ominotago: Well I'll jump in.   I'm so so excited about this class, you just don't know.  I love to talk about these kinds of issues.  I always learn so much OMG....it's too much!

Anthony: I had a lot of trouble loggin on. This is new to me.. Sorry. I've never done an online discussion. Do you want me to just answer the question?

     Pat: Yes, Anthony, jump right in.

George: I have family who are undocumented and they just want the same things as everyone else. besides this used to be our land in the first place. It's not the childrens fault and so they shouldn't be denied education. Education is a human right and it shouldn't be denied because of some stupid paperwork. We built this country from the ground up.

     Ominotago: OMG....Cool  :-!!!!    Tell us about them.

Pat: So, how about each of you think about your perspective on the question and then you may respond to one another.

     Ominotago: OK GR8, Ms Ryan.

Anthony: I don't know much about illegal aliens or why they are here but I do think that they should not get the same rate as me when we go to school. My parents worked years and years and paid taxes for years to give me the right to go to college at a reduced rate. I am just from little Welcome so I don't know this online stuff. What is G-R-8? 

     George: Welcome? where in the world is that? some backward country town no doubt. It's offensive to say alien... they are undocumented workers.         

          Ominotago: Why don't you look it up on a map....duh!!!

          Anthony: It's in the Heart Land of North Carolina. We are a small town but we are the working force of the state. I'm sorry that you disagree. I 'm not sure what to say. 

     Ominotago: Well I just don't get it.....I think everybody should have an opportunity for an education.  How do you think people are going to survive without it?

     George: are you kidding me? why are they here? how stupid are you?

     Ominotago: They are here because they need jobs and they have family and oh they have to take care of their kids....Why shouldn't they be here... You all are immigrants! I think the more the merrier!  Did you know there was a great party on our campus the other night and there were people from all over there...what fun!

Pat: Please, let us all listen and be respectful of the views of others. Ominotago, can we stay on topic and can we please not use acronyms, but real words instead?

     Ominotago: I'm on topic, I don't know about the rest of you guys, tho.

Anthony: I do want them to get jobs but can't they pay for their education just like everyone else?

     Ominotago: Cause they don't have money like we do cause they work in fields and are poor and send all their money to Mexico. that's why and I'm not STUPID.

Anthony: In our readings, it said that illegal aliens are taking the jobs that most Americans would do if they had the opportunity.

 The readings stated: “ As long as they are qualified, these students should not be punished for pursuing an education because of a decision made years ago over which they had no control. Many of these students came at a very young age and have lived in this country nearly their entire lives. They have worked hard. They are smart enough to go to college. We should take advantage of their talents and encourage them.”

I disagree.

     Pat: Anthony, can you say why you disagree?

          Anthony: Can't they go back home and get educated there? I don't want to offend y'all but it's how I've been raised. It's American values to work hard and earn your way. It's unAmerican to think the other way, right?

     George: Anthony, how come you can't get it through u'r head, U-N-D-O-C-U-M-E-N-T-E-D WORKERS, not alien.

          Ominotago: GET A LIFE...WHAT'S WITH ALL THESE WORDS...AREN'T THEY ALL THE SAME!!!!!  Point is that all need an education.

               George: I remember when my uncle Oscar who does construction work came here. people kept saying illegal this, alien that. there are no illegal human beings. he's from the planet earth, so he's not an alien.

          Anthony: Sorry everyone. I didn't know. Aren't they illegal?

Pat: Okay - the issue in the discussion prompt concerns whether the children of undocumented workers should qualify for in state tuition - not whether they can attend or not, or whether they should be here. How would each of you respond to this?

George: well, my cousins jessica and elizabeth who are my uncle Oscar's daugthers should qualify for in state tuition because it has nothing to do with whether or not my uncle is documented.

     Ominotago: Well they should qualify, I agree.  IRL we are all part of one beautiful world!  :-)))))))

          Anthony: Thank you Ominotago. Are you from North Carolina?

               Ominotago: OT ... Hey Anthony, I'm Native American...we are the First Nation People....You sound nice.

 

Reactions of Discussion Participants

Pat RyanPat Ryan
At first, I was afraid I couldn't handle the technology. But when it started, I thought, this might be okay.

But then, egads! The students just took it over. Their feelings were strong to the point of being disrespectful of one another.By the time they addressed the question specifically, they were at odds to the point that they didn't seem to be able to listen to one another.

What about those messages with all caps and multiple exclamation points and disrespectful language? I wondered whether they were really reading all the posts - including mine! This never happens in my classroom - never! This online discussion may work for some faculty, but I don't think it's for me.


AnthonyAnthony
Discussin online was a little frustrating for me at first because all this tech stuff is new, but I think I'm startin to get the hang of it.


I didn't feel like writing at first cause none of the other students it don't seem like they think like I do and they kept correctin my words and telling me I was wrong and stuff.


But I think it's probably a good thing for all the students to talk about how they feel about this kinda stuff.


OminotagoOminotago
I feel so good today. Oh, I like this discussion but... hmmm... I noticed that I was the only woman in this group and I bet you I was the only Native American.

No one should have to suffer the way we Native American's have. I know this could be a great opportunity to express this hurt and pain .... but... I just don't want to go there!

I love all people! Everyone needs the same right to an education and I'm going to let them know this. Life is great!

GeorgeGeorge
This is a serious issue and they aren't taking it seriously. This is so frustrating,.

Why does Ms. Ryan allow people to keep using the term "illegal aliens". It's so offensive. I'm getting so angry, I can't even reply.

As a member of an ethnic minority extremely affected by the topic of discussion, I do not feel that this on-line learning environment is very safe or controlled. At least since it was online I got to tell them exactly what I wanted to say.


Reflection Activity

Take five minutes to think about the questions below. Then discuss your answers with a partner and share your thoughts with the group .

  1. What things happened that hindered constructive discussion?
  2. What could Pat have done to fix the situation during the discussion?
  3. What would you recommend to Pat for her future online discussions?

Followup Resources

Brookfield, S. (2006). Discussion as a Way of Teaching.
Downloaded from http://stephenbrookfield.com/pdf_files/Discussion_Materials.pdf, 5/20/09.
See the definition of Discussion (and the distinction from Conversation or Dialogue) p. 2, and Why Discussions Fail, p. 3.

Brookfield, S. (Summer 2005). Overcoming Impostorship, Cultural Suicide, and Lost Innocence: Implications for Teaching Critical Thinking in the Community College. New Directions for Community Colleges, 130, 49-57.
Downloaded from http://www3.interscience.wiley.com/cgi-bin/fulltext/110532598/PDFSTART, 5/20/09.

When Things Get Hot: Guidelines for Online Discussion.
Downloaded from http://www.tltgroup.org/profacdev/DangerousDiscussions/guidelines.htm#When%20Things%20Get%20Hot, 5/18/2009.
From article by Peter Frederick, cited at this URL.

Walker, K. (2004). Activity Systems and Conflict Resolution in an Online Professional Communication Course. Business Communication Quarterly 67 (2), 182-197.
Downloaded from http://bcq.sagepub.com/cgi/content/abstract/67/2/182, 05/19/09.