Dear Colleagues,
I’m writing with an important announcement about an organizational change that may affect your department and faculty members.
In an effort to enhance faculty support, the Instructional Multimedia and Design and Technology Support teams currently housed in UTLC will be merged into ITS: Learning Technology, effective July 24th. This strategic consolidation of expertise and resources will streamline faculty access to resources and provide closer collaboration with the unit-level instructional support services that are embedded within the colleges and schools.
Support for Instructional Design
Course design and development are crucial to improving student online learning and performance at UNCG. By consolidating various roles and offices focused on course development, there is an opportunity to genuinely and positively affect student outcomes through heightened support for faculty. The integration of Instructional Designers, Instructional Technology Specialists, and Multimedia Specialists into one team will improve our ability to manage projects that require LMS training, graphic design, media production, and course development. Unit-level Academic Technology Specialists (ATS) will remain in their current units.
Support for Multimedia Production
Under the consolidated structure, instructors will continue to have access to multimedia production services, including professional quality podcasts, lightboard video production, and the creation of customized course materials. These services are available at two sites: 1100 W. Market Street and Oakland Avenue, which offer unique functions to meet campus needs.
Instructional Support Network Collaboration
The Academic Technology Specialists (ATSs) embedded within colleges and schools will remain in their units, providing instructors with a first point of contact for assistance with instructional technology. The consolidation of UTLC and ITS teams into one office will enhance the speed and efficiency of communication among Academic Technology Specialists, improve incident allocation and resolution time via access to the ServiceNow platform, and provide opportunities for individualized technical training for Academic Technology Specialists to support their professional development and improve faculty support.
Questions about this merger can be directed to David Kirkland, Director of ITS Learning Technology at dpkirkla@uncg.edu.
Andrew Hamilton, Ph.D.
Associate Vice Provost for Academic Affairs
Dean of Undergraduate Studies
